Privacy Policy
Effective Date: June 3, 2024
This Privacy Policy outlines how Sumexus ("we," "our," or "us") collects, uses, maintains, and discloses information collected from users ("you" or "users") of our non-emergency medical transport service website and any associated applications or platforms.
1. Information We Collect
We may collect personal identification information from users in a variety of ways, including, but not limited to, when users visit our website, ask for information, request a quote, or fill out a form, and in connection with services we provide. Users may be asked for, as appropriate, name, email address, mailing address, phone number, and other relevant information.
2. How We Use Collected Information
We may collect and use users' personal information for the following purposes:
- To personalize user experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our website.
- To improve our website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions: We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails: The email address users provide will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the user may contact us via our website.
3. How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
4. Sharing Your Personal Information
We do not sell, trade, or rent users' personal identification information.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our privacy practices. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other reasonable means. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Sumexus
- 2442 S Collins St
- Ste 108 PMB 1133
- Arlington, TX 76014
- info@sumexus.com
- 817-997-4733
By using our NEMT services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
HIPAA Compliance Statement
Sumexus is committed to ensuring the privacy and security of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and its regulations. As a provider of non-emergency medical transport services, we understand the importance of safeguarding sensitive patient information.
Our commitment to HIPAA compliance includes:
1. Protected Health Information (PHI) Handling: We adhere to strict protocols for the handling, storage, and transmission of PHI. This includes limiting access to PHI to authorized personnel only and implementing encryption and other security measures to protect PHI from unauthorized access or disclosure.
2. Privacy Policies and Procedures: We have established comprehensive privacy policies and procedures to govern the collection, use, and disclosure of PHI. These policies and procedures are regularly reviewed and updated to ensure compliance with HIPAA regulations and industry best practices.
3. Employee Training: Our staff undergoes regular training on HIPAA regulations and our organization's privacy policies and procedures. This training ensures that all employees understand their obligations regarding the handling of PHI and are equipped to maintain compliance in their daily activities.
4. Business Associate Agreements: We enter into business associate agreements (BAAs) with any third-party vendors or service providers who may have access to PHI in the course of providing services to our organization. These agreements outline the responsibilities of the business associate regarding the protection of PHI and ensure compliance with HIPAA requirements.
5. Breach Notification and Response: In the event of a breach of unsecured PHI, we have processes in place to promptly investigate the breach, mitigate any harm to affected individuals, and comply with HIPAA's breach notification requirements.
6. Ongoing Compliance Monitoring: We conduct regular audits and assessments of our HIPAA compliance program to identify any areas for improvement and ensure ongoing adherence to HIPAA regulations.
By implementing these measures, Sumexus strives to maintain the highest standards of privacy and security for the PHI entrusted to us by our patients and customers.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
- Sumexus
- 2442 S Collins St
- Ste 108 PMB 1133
- Arlington, TX 76014
- info@sumexus.com
- 817-997-4733
By using our NEMT services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your personal information as described herein.
Refund Policy
We are committed to providing reliable and compassionate non-emergency medical transportation services to our valued clients. We understand that circumstances may arise which require adjustments to scheduled appointments or cancellations. To ensure transparency and clarity for both our clients and our team, we have established the following refund policy:
1. Cancellation Policy:
- Clients are encouraged to provide at least 2 hours' notice for any cancellation or rescheduling of appointments
- Cancellations made within 2 hours of the scheduled pickup time may result in a cancellation fee.
- In the event of unforeseen circumstances or emergencies, we kindly request clients to inform us as soon as possible to avoid any inconvenience.
2. Refund Eligibility:
Refunds may be issued in accordance with the following conditions:
- If a cancellation is made within the stipulated notice period and no services have been rendered, a full refund will be provided.
- If cancellation occurs within 2 hours of the scheduled pickup time, a partial refund may be issued, subject to evaluation of the circumstances.
- Refunds will not be provided for cancellations made after the transport has been initiated.
3. Refund Process:
- Clients must submit refund requests in writing, either via email (info@sumexus.com).
- Refund requests will be processed within 10 business days from the date of submission.
- Approved refunds will be issued to the original payment method used for the booking.
- Clients may be required to provide additional documentation or information to facilitate the refund process.
4. Exceptions:
- In cases of documented medical emergencies or extenuating circumstances, exceptions to the refund policy may be considered at the discretion of Sumexus.
- Refunds will not be provided for services that were completed satisfactorily, as per the client's requirements.
5. Non-Refundable Fees:
- Certain fees, such as administrative charges or booking fees, may be non-refundable and will be clearly communicated to clients at the time of booking.
6. Changes to Policy:
- Sumexus reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
7. Contact Information:
- For inquiries or assistance regarding refunds, clients can contact our customer service team at 817-997-4733 or info@sumexus.com
By utilizing our non-emergency medical transportation services, clients acknowledge and agree to abide by the terms and conditions outlined in this refund policy. We appreciate your understanding and cooperation in adhering to these guidelines to ensure a smooth and satisfactory experience for all parties involved.
Sumexus is dedicated to providing exceptional service and maintaining the highest standards of professionalism and integrity in all our interactions with clients. Thank you for choosing us as your trusted transportation partner.